Terms of Service

Last updated: October 2026

1. Agreement to these terms

These Terms of Service (the "Terms") are an agreement between you and SeamlessFlow.ai ("SeamlessFlow", "we", "us"). They apply when you use seamlessflow.ai, book a call with us, or buy any of our services. By doing any of those, you agree to these Terms.

If you sign a quote, proposal, or service agreement with us, that document is part of these Terms. If the two ever conflict, the signed document wins.

You must be at least 18 years old and able to enter a contract on behalf of your business.

2. What we do

We help businesses grow through content. Our monthly packages can include:

• A discovery call and a full audit of your online presence (Google Business Profile, Instagram, Facebook, TikTok, YouTube, and website)
• A brand roadmap and a monthly content plan
• Scripts, shot lists, and story talking points
• Shoot days, editing, and posting
• Comment and DM replies using answers you approve, and auto-replies where platforms allow (by package)
• Analytics tracking and reporting
• Paid ads on content that is already performing
• Add-ons such as Google SEO, Google Business Profile work, lead follow-up automation, AI chat assistants, websites, and security audits

What is included for you is set by your package and your approved quote. Anything outside that is extra and will be quoted before we do it.

3. Discovery call, audit, and quotes

Every new client starts with a discovery call and an audit of their accounts. The audit tells us what needs to be set up or fixed before monthly work can start.

You can choose to handle that setup yourself using the list we give you, or have us do it for a one-time onboarding fee. We send a written quote with your package and any onboarding fee. No work starts until you approve it.

After you sign, we hold a longer kickoff call to get to know you, your customers, and the problems you want content to fix. That call is where your content plan starts.

4. Fees, billing, and minimum terms

• Onboarding fee. Due when you approve your quote. It is non-refundable once audit or setup work has started.
• Monthly fee. Billed in advance on the same day each month.
• Minimum term. Launch and Growth packages have a 3-month minimum. Full Service has a 6-month minimum. After that, your plan continues month to month.
• Late payments. If a payment is more than 7 days late, we may pause work until the account is current. Paused time does not extend your minimum term.
• Changing packages. You can move up a package at any time. Moving down takes effect at the start of your next billing month after the minimum term.

5. Ad spend

Ad spend is separate from our fees. You pay it directly to the ad platform (Meta, TikTok, YouTube, or Google) using your own payment method. We manage the campaigns. We are not responsible for platform charges, billing errors, or decisions the platforms make, including rejected ads or restricted accounts.

6. Results

When we say you can see results in as little as 30, 15, or 7 days depending on your package, we mean your first videos are live and real numbers are coming in. It does not mean a set number of views, followers, leads, or sales.

We do not guarantee specific views, followers, leads, rankings, or revenue. Platforms change how they show content, and results depend on your market, your offer, how you treat your customers, and things outside our control. Any examples or estimates we share are not promises.

Your input and our methods. You hired us because we know what works, and you know your business better than anyone. We value your input and build it in wherever we can. Our methods are tested and proven, so if you ask us to go against our recommendation, we will explain why in writing. If you still want it your way, we will do it your way. Results from work done against our written recommendation are not our responsibility, and changes needed to fix it afterward may be quoted as extra work. For the best results, let us do the job you hired us for. The results will speak for themselves.

7. Your part

Good content needs you to show up. You agree to:

• Be on time and prepared for shoot days, and follow the scripts and shot lists we provide
• Film your stories from the shot list and talking points we send
• Give us the account access we need, and keep your accounts in good standing
• Give us accurate information about your business, offers, and pricing
• Review content when we send it (see Approvals below)
• Help us build your reply guide, and answer the questions only you can, like quotes and technical advice. We send those to you as soon as they come in.
• Take care of your customers and ask them for reviews. We can grow your reach. How you treat the people who show up is on you.

8. Shoot days

Shoot dates are agreed in advance. If you need to reschedule, tell us at least 48 hours before. With less notice, or if you don't show up, the shoot may count as used for that month or carry a rescheduling fee.

Our promise. We hold ourselves to the same standard. If we cancel a confirmed shoot with less than 48 hours' notice, double-book you, or don't show up, we reschedule at the earliest time that works for you, and the last month of your current term is on us. If your plan is month to month, your next month is on us instead. This doesn't apply to emergencies outside our control, like illness, severe weather, or a family emergency. In those cases we reschedule as soon as we can.

You are responsible for having permission to film at your location. If customers, staff, or anyone else appears on camera, you are responsible for getting their consent. We can provide a simple release form.

9. Travel

We are based in New York City and travel for clients. Shoots outside the New York City area include a travel fee for transportation, lodging, and time on the road. The travel fee is quoted up front and added to your quote or invoice.

We book all travel ourselves so schedules and gear stay under our control. The travel fee is a set amount agreed in advance, not a pass-through of individual receipts.

10. Approvals and revisions

We send content for review before it is posted. You have 2 business days to approve it or ask for changes. If we don't hear back, we may post it as planned so your schedule doesn't slip.

Each video includes one round of revisions. Extra rounds, or changes that need a reshoot, may cost extra.

11. Ownership and use of content

Once your fees are paid in full, the final edited videos and posts we deliver are yours to use for your business.

Raw footage, project files, templates, and our methods stay ours. We can provide raw footage on request for a fee.

We may show work we made for you in our portfolio and on our own channels. If you don't want that, tell us in writing and we'll leave it out.

You confirm that anything you give us to use (logos, photos, music, product images, and so on) is yours or that you have the right to use it.

12. Account access and security

Where a platform allows it, we ask to be added as a partner or manager instead of using your password. You stay the owner of your accounts. When our work ends, you can remove our access, and we will stop using it.

13. AI tools

We use AI tools to help with research, planning, and drafting. A person on our team reviews everything before it goes to you or gets posted.

14. Cancellation and termination

After your minimum term, you can cancel with 30 days' written notice to info@seamlessflow.ai. Fees already paid are not refunded, and we will finish the work covered by them.

Kickoff window. Either of us can end the agreement in writing within 7 days after the kickoff call, with no early-exit fee. We refund the unused part of month 1, counted in days from your start date. The onboarding fee is not refunded once audit or setup work has started.

When we end it. We may end our work with you at any time, for any reason, with 14 days' written notice. During those 14 days we finish the work in progress and deliver it to you. We refund any days you prepaid past the end date, and no early-exit fee applies.

We may also end our work right away if fees go unpaid or if you ask us to make content that is illegal or misleading. Fees for work already done are still owed.

Conduct. We treat you and your team with respect, and we expect the same for everyone on our team and crew. Yelling, insults, name-calling, discrimination, and repeated contact outside our hours (section 20) after we have asked you to stop are not OK. The first time, we tell you in writing. If it happens again, we may end our work right away. Threats or harassment end our work right away, with no warning. If we end our work for conduct, you pay only for work already done, we refund any days you prepaid past the end date, and no early-exit fee applies.

15. Confidentiality

We keep your business information, numbers, and account access private and only use them to do the work. You agree to keep our pricing, methods, and internal documents private too.

16. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect or consequential losses such as lost profits, lost data, or platform account actions. Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim.

17. Indemnification

You agree to cover us against claims that come from content or materials you provided, from your products or services, or from your breach of these Terms.

18. Governing law

These Terms are governed by the laws of the State of New York. Any dispute will be handled in the state or federal courts located in New York County, New York.

19. Changes to these terms

We may update these Terms. If a change affects active clients, we will give 30 days' notice by email. The date at the top of this page shows when they were last updated.

20. Contact

Questions about these Terms? Email info@seamlessflow.ai or call (347) 749-8146.

Our hours. Monday to Friday, 9am to 6pm Eastern. Messages that come in outside those hours get an answer the next business day. Shoot days can run outside these hours when we agree on them in advance.