Privacy Policy

2. Information We Collect

2.1 Information You Provide

Business and personal contact information
Company information and business details
Account credentials
Payment information
Communication preferences
Customer service interactions
Project requirements and specifications
Digital Twin configuration preferences
AI training data and feedback

2.2 Automatically Collected Information

Device information
Usage data and interaction patterns
AI model interaction data
Digital Twin performance metrics
Process automation analytics
Platform usage statistics
Data warehouse access logs
System performance metrics

3. How We Use Your Information

3.1 Core Service Delivery

Providing and maintaining our services
Processing and fulfilling orders
Personalizing your experience
Managing Digital Twin implementations
Operating data warehouse services
Maintaining AI model performance

3.2 AI and Machine Learning

Training and improving AI models
Optimizing Digital Twin performance
Enhancing automation accuracy
Developing new AI capabilities
Personalizing service delivery
Improving prediction accuracy

3.3 Analytics and Improvement

Analyzing usage patterns
Optimizing service performance
Enhancing security measures
Improving user experience
Developing new features
Research and development

4. Data Storage and Processing

4.1 Data Warehouse Management

Secure data storage protocols
Data retention policies
Access control systems
Encryption standards
Backup procedures
Recovery processes

4.2 Digital Twin Platform

Real-time data processing
Model training protocols
Performance optimization
Security measures
Access controls
Usage monitoring

5. Security Measures

5.1 Technical Controls

Advanced encryption (AES-256)
Multi-factor authentication
Zero-trust architecture
Regular security audits
Intrusion detection
Real-time monitoring

5.2 Organizational Controls

Employee training programs
Access management
Security certifications
Incident response plans
Regular assessments
Compliance monitoring

6. AI-Specific Privacy Considerations

6.1 AI Model Privacy

Data anonymization
Model isolation
Training data protection
Inference privacy
Output sanitization
Access controls

6.2 Digital Twin Privacy

Instance isolation
Data separation
Access management
Usage monitoring
Privacy controls
Audit logging

7. Your Rights and Choices

Access your data
Correct information
Request deletion
Export data
Limit processing
Control AI usage
Manage preferences

8. Data Sharing and Disclosure

8.1 Service Providers

Cloud infrastructure providers
AI service providers
Payment processors
Analytics services
Security services
Support services

8.2 Legal Requirements

Regulatory compliance
Legal processes
Government requests
Court orders
Contractual obligations

9. International Data Transfers

Data transfer mechanisms
Privacy Shield compliance
Standard contractual clauses
Adequacy decisions
Security measures
Transfer impact assessments

10. Changes to This Policy

Update notifications
Version tracking
Change documentation
User communication
Consent renewal
Implementation timeline

11. Contact Information

Email: info@seamlessflow.ai

Address: New York, New York

12. Additional Rights by Jurisdiction

12.1 European Economic Area (EEA) Residents

Under the General Data Protection Regulation (GDPR), you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with supervisory authorities

To exercise these rights, contact us at info@seamlessflow.ai

12.2 California Residents

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have the following rights:

Right to know what personal information is collected
Right to know whether personal information is sold or disclosed
Right to opt-out of the sale of personal information
Right to delete personal information
Right to data portability
Right to non-discrimination for exercising rights
Right to correct inaccurate personal information
Right to limit use of sensitive personal information

California residents can exercise these rights by:

Email: info@seamlessflow.ai
Toll-free number: (800) XXX-XXXX
Website: www.seamlessflow.ai/privacy

12.3 Virginia Residents

Right to confirm whether personal data is being processed
Right to access your personal data
Right to correct inaccuracies
Right to delete personal data
Right to obtain a copy of your personal data
Right to opt out of targeted advertising
Right to opt out of data sales
Right to opt out of profiling

12.4 Colorado Residents

Right to opt out of targeted advertising
Right to opt out of personal data sales
Right to opt out of profiling
Right to access your personal data
Right to correct inaccurate personal data
Right to delete personal data
Right to data portability

12.5 Other U.S. State Privacy Rights

Additional state-specific privacy rights may apply to residents of:

Utah (Utah Consumer Privacy Act)
Connecticut (Connecticut Data Privacy Act)
Nevada (Nevada Privacy Law)
Maine (Act to Protect the Privacy of Online Consumer Information)

Please contact us for specific information about your state's privacy rights.

12.6 Canadian Residents

Right to access your personal information
Right to correct inaccurate information
Right to withdraw consent
Right to file a complaint with the Privacy Commissioner
Right to data portability
Right to know how your information is used

12.7 Other Jurisdictions

If you reside in a jurisdiction not specifically mentioned above, you may have additional rights under your local laws. Please contact us to learn more about your specific privacy rights.

1. Introduction