Privacy Policy
Last updated: October 2026
1. Who we are
This Privacy Policy explains how SeamlessFlow.ai ("SeamlessFlow", "we", "us") collects and uses information when you visit seamlessflow.ai, contact us, or work with us.
2. Information you give us
- Contact form: your name, business, phone, email, and your message
- Client work: business details, brand materials, account access we are granted, and the footage and photos we film with you
- Discovery call notes: your answers on the call, plus our own notes, which stay private and never appear in your client hub
- Client hub: your login email, and the scripts, roadmap, and numbers we share with you there
- Messages: anything you send us by email, phone, text, or social media
3. Information collected automatically
When you visit the site, Google Analytics collects basic usage data such as pages viewed, device type, approximate location, and how you arrived. See our Cookies Policy for details.
When we manage your social or ad accounts, we see the analytics those platforms provide, such as views, engagement, and ad performance.
4. How we use it
- To prepare for and hold your discovery call
- To audit your accounts, quote, and deliver our services
- To plan, film, edit, post, and report on your content
- To send invoices and handle billing
- To improve our site and services
- To meet legal obligations
We do not sell your personal information.
5. Who we share it with
We use trusted services to run our business. They only get what they need to do their job:
- Supabase: stores form submissions, discovery call notes, and client hub data, and powers client login
- Vercel: hosts the client hub
- AI tools: help us draft roadmaps and scripts from your call notes. A person on our team reviews everything, and we never put passwords or payment details into them
- Web3Forms: delivers contact form messages to our email
- Google Analytics: website analytics
- Meta, TikTok, YouTube, and Google: posting and ads on your behalf, using the access you grant
- Email and payment providers: communication, invoicing, and billing. We never see or store your full card or bank account numbers; the payment provider handles them
We may also share information if the law requires it, or to protect our rights or someone's safety.
6. Footage and people on camera
Footage we film for you is used to make your content. We store it securely and only use it for your work, or in our portfolio unless you opt out. If you want footage of a specific person removed, contact us and we will work with you on it.
7. How long we keep it
Contact form messages are kept for up to 2 years if we don't end up working together. Client records are kept while we work together and as long as needed for billing, tax, and legal reasons after that. Raw footage is kept for up to 12 months after a project ends unless we agree otherwise.
8. Security
We use access controls and encrypted services to protect your information, and we ask for partner or manager access to your accounts instead of passwords wherever platforms allow. No system is perfectly secure, but if a breach affects your information, we will notify you as New York law requires.
9. Your choices and rights
You can ask to see, correct, or delete the personal information we hold about you by emailing info@seamlessflow.ai. You can opt out of marketing emails at any time with the unsubscribe link or by replying to us.
10. Children
Our site and services are for businesses and are not directed at anyone under 18. We do not knowingly collect information from children.
11. Changes to this policy
If we change this policy, we will update the date at the top of this page. Big changes will be emailed to active clients.
12. Contact
Questions about your privacy? Email info@seamlessflow.ai or call (347) 749-8146.